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Please Contact us if you have a question

 Brewed Bliss, Endless Passion!

How to Subscribe:

• Decide on a subscription duration: 3 or 6 months.
• Navigate to the specific item you want.
• Click the "Subscribe" button above the item's price.
• Choose your preferred delivery frequency.
• Repeat the process for each item you want.
• Example: To get 2-3 coffee or tea packages every 3 or 6 months, subscribe to each type individually.
• Subscriptions available to send as gifts!
  
  Below, you'll find more details about subscriptions. Please note, it's possible to order items without a subscription at the same time as you set up subscription orders.
  
  *Free shipping eligibility is determined at the time orders are shipped.

1. What is a subscription service?

• A subscription service allows you to receive products or services regularly, typically monthly or quarterly, without needing to place a new order each time.

2. How do I subscribe?

• Visit our product page, choose your preferred subscription plan, and follow the checkout process to complete your subscription.

3. Can I select the products for my subscription?

• Yes, you can choose the products you want to receive in your subscription box during the setup process.

4. How often will I get charged?

• You will be charged based on the frequency of your selected subscription plan, such as monthly or quarterly.

5. What payment methods do you accept for subscriptions?

• We accept credit/debit cards, PayPal, and other major payment methods for subscriptions.

6. Is there a minimum subscription term?

• No, you can cancel anytime.

7. How can I change my subscription plan?

• You can change your subscription plan by accessing your account on our website and navigating to the subscription section.

8. Can I pause my subscription?

• Yes, subscriptions can typically be paused from your account settings or by contacting customer service.

9. What happens if a payment fails?

• You’ll receive an email notification of the failed payment, and there will usually be a grace period to update your payment information before your subscription is affected.

10. How do I update my payment information?

• You can update your payment information by accessing your account settings on our website.

11. What if I want to cancel my subscription?

• You can cancel your subscription from your account dashboard or by contacting customer service, subject to our cancellation policy.

12. Do you offer refunds on subscriptions?

• Generally, we do not offer refunds on subscriptions; however, we handle exceptional cases on an individual basis.

13. How do I know what will be in my next subscription box?

• You will receive an email preview of your next subscription box before it ships, which sometimes allows you to make changes to the selected items.

14. Can I specify delivery days or times?

• While we do our best to accommodate delivery preferences, specific delivery days or times cannot guaranteed due to logistics.

15. What should I do if my delivered product is damaged or defective?

• Contact our customer service immediately, providing details and photos of the damaged or defective product for assistance.

16. Is shipping included in the subscription cost?

• Shipping policies vary. Please refer to the specific details on the subscription page.

17. How do I track my subscription shipments?

• Once your subscription box ships, you will receive an email with a tracking number and details on how to track your shipment.

18. Can I gift a subscription to someone else?

• Yes, we offer the ability to gift subscriptions. You can select the 'Gift' option during the subscription process and enter the recipient’s information.

19. What happens if I move?

• You can update your shipping address by accessing your account on our website to ensure your subscription box is delivered to your new address.

20. Is it possible to order past subscription boxes?

• Availability of past boxes varies. Please check our website or contact customer service for more information.

21. Are there international subscriptions?

• Not at this time.

22. Can I add individual products to my subscription delivery?

• Yes, you can often add individual products to your upcoming subscription delivery, depending on availability.
  
  

•  Can I give a subscriptions as a gift? Yes!!

Have a question? Please Contact us

*BUY 3 or MORE ITEMS FOR FREE SHIPPING!

• $7.95 When you Buy One
• $6.95 When You Buy Two
• FREE SHIPPING, When you Buy Your Choice of Three or More!

• Every Order is Freshly Roasted Mondays-Fridays in a Valved Heat Seald Bag for Maximum Freshness!
• Orders Placed on Fridays After Noon is Placed in a Que and Roasts on Monday
• Normal turnaround time is 24-48 hours for Roasting and Shipping. This is dependent on the amount of orders received.
• All orders Shipped FedEx Ground-No USPS P.O. Box Orders
• Tracking Information is provided once the order ship
• Additional Information Found on our FAQ page.

To Learn More About One Great Coffee, Please Visit Our About Us Page