Shipping Policy

Shipping & Delivery

Order Total Shipping Cost
Under $49 $7.95 (FedEx Ground with tracking)
$49 or more Free FedEx Ground shipping

Free shipping applies to coffee and loose leaf tea orders shipping to the contiguous U.S. We cannot deliver to P.O. Boxes.

How It Works

Step Timeline
Roasting & Processing Orders roast and ship within 1–2 business days
Transit Time 5–10 business days via FedEx Ground
Tracking Emailed to you once your order ships

Fresh Coffee, Roasted to Order

We roast your coffee fresh when you order—not before. This means your order takes 1–2 business days to roast, pack, and hand off to FedEx. You'll receive tracking information once it ships.

Most orders arrive within 7–12 business days from order date (roasting + transit). Your coffee arrives fresh, never stale.

Track Your Order

Once your order ships, you'll receive a confirmation email with FedEx tracking information. Click the tracking link to follow your order's progress.

Questions?

If you need help with an order, contact us at mike@onegreatcoffee.com or text 409.718.5458.

Fill out the form below, and we’ll get back to you as soon as possible.

Have a question, suggestion, or need help with an order?

If you're reaching out about a product that’s currently out of stock, just let us know—we’ll be happy to notify you the moment it’s available again.

Looking for a quick answer? Many common questions are covered on our FAQ page, but if you don’t find what you need, we’re always happy to help personally.

We typically respond within 1 business day.

Your information is safe with us—we never share or sell your contact details.

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.