Returns

RETURNS + EXCHANGES INFORMATION:

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.

Full priced items may be returned for refund, exchange, or store credit. Contact us using the email address: mike@onegreatcoffee.com to start the process.
ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.
Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional charge in the event the error lies with us.
Gift cards are not eligible under our refund policy.
We do not offer price adjustments or rainchecks on any of our products.

Fill out the form below, and we’ll get back to you as soon as possible.

Have a question, suggestion, or need help with an order?

If you're reaching out about a product that’s currently out of stock, just let us know—we’ll be happy to notify you the moment it’s available again.

Looking for a quick answer? Many common questions are covered on our FAQ page, but if you don’t find what you need, we’re always happy to help personally.

We typically respond within 1 business day.

Your information is safe with us—we never share or sell your contact details.