Returns

Returns & Exchanges

We roast your coffee fresh to order, which means every bag is made specifically for you. If you receive an incorrect or damaged order, we'll make it right.

Return window: Items may be returned within 14 days of delivery.

What's eligible: Unopened coffee and tea products may be returned for refund, exchange, or store credit. Gift cards are not eligible for return.

Return shipping: If we sent the wrong item or your order arrived damaged, we'll cover return shipping and send a replacement at no charge. For other returns, customers are responsible for return shipping costs.

How to start a return: Contact us at mike@onegreatcoffee.com with your order number and reason for return. We'll provide instructions and process your return within 1-2 business days.

Price adjustments: We do not offer price adjustments or rainchecks on previous purchases.

Fill out the form below, and we’ll get back to you as soon as possible.

Have a question, suggestion, or need help with an order?

If you're reaching out about a product that’s currently out of stock, just let us know—we’ll be happy to notify you the moment it’s available again.

Looking for a quick answer? Many common questions are covered on our FAQ page, but if you don’t find what you need, we’re always happy to help personally.

We typically respond within 1 business day.

Your information is safe with us—we never share or sell your contact details.