Refund policy

Returns & Refunds Policy

Thank you for choosing One Great Coffee. We want you to be completely satisfied with your order. If something isn’t right, we’re here to help within the guidelines below.

Return Window

You have 30 days from the date of delivery to request a return.

Please contact us first at mike@onegreatcoffee.com before sending anything back. Unauthorized returns will not be accepted.

Return Eligibility

To be eligible for a return:

  • Product must be no more than 20% used

  • Must be in original packaging and in good condition

  • Return request must be made within 30 days of delivery

  • Return shipping costs are the responsibility of the customer

  • A receipt or proof of purchase is required

Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g., coffee, food, flowers)

  • Gift cards

  • Personal care, sanitary, or intimate items

  • Hazardous materials, flammable liquids, or gases

  • Magazines or newspapers

Partial Refunds (If Applicable)

Partial refunds may be granted in these cases:

  • Product is used beyond 20%

  • Returned item is not in original condition or is missing parts (not due to our error)

  • Return is received beyond the 30-day window (if approved)

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card account again

  2. Contact your credit card company (it may take some time before your refund posts)

  3. Contact your bank (processing times can vary)

Still no refund? Contact us at mike@onegreatcoffee.com

Exchanges

We only replace items that are defective or damaged. If you need to exchange your item for the same product, please contact us at mike@onegreatcoffee.com and send your item to:

It’s Your Spice
P.O. Box 990
Nederland, TX 77627
United States

Gifts

If the item was marked as a gift and shipped directly to you:

  • You’ll receive a gift credit for the return value

  • Once the returned item is received, a gift certificate will be mailed to you

If the gift was sent to the purchaser first, we will send the refund to the gift giver.

Return Shipping

  • Customers are responsible for all return shipping costs

  • Shipping charges are non-refundable

  • If your return is approved, the original shipping cost will not be reimbursed

If your return is valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or untraceable returns.