FAQ-Loyalty Rewards (Coming Soon!)

Customer Satisfaction

Here at One Great Coffee, we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact us.

FAQ-Shipping Policy

Yes. We offer $6.95 flat rate shipping on orders below $39.99; Your order is shipped for free on orders $40.00 and above.

Shipping is seen as part of the transaction and not part of the product; for this reason, shipping costs are non-refundable. However, if a product is damaged or defective, we will refund the original shipping charge and send you a new replacement.

We provide tracking numbers as well as delivery confirmation on all orders, and after your order ships, you will receive an email with your tracking number.

Sorry, but we do not.

One Great Coffee ships to USA destinations only excluding Alaska, Hawaii and Puerto Rico

Depending on your shipping address, it can take anywhere from 4 to 7 business days before you get your order. We use FedEx for all deliveries
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FAQ-Returns and Exchanges

Contact us 1st. Due to Covid-19 each return is handled on a case by case basis for everyone's safety.

If you are not satisfied with your purchase, simply contact us within 15 days of receiving the item, and ship back at least 80% of the opened product to us to receive a refund less the shipping and handling charges incurred.

*Jamaica Blue Mountain Estate or Hawaii Kona Estate coffees may be subject to a 15% restocking fee at the time of return; this is determined on a case by case basis.

**Each return or exchange requests is on a case by case basis due to Covid-19 returns.

Common FAQ

Here at One Great Coffee, we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact our customer service team who will do their best to provide you with the answers for your concerns.

Yes! Click Here

Complete details regarding our rewards program can be found here

We do not pre-roast any of our coffees! Each and every order received is roasted the day the order is placed by the customer.

Yes, Click Here

Our shopping cart is not able to allow more than one coupon per transaction to be used. This is industry standard.

Loyalty rewards are coupons. The shopping cart only allows one coupon per transaction. This is industry standard.

Loyalty rewards are coupons. The shopping cart only allows one coupon per transaction. This is industry standard.

Once we receive your order, we place it with the other orders received with the same grind order as yours. Daily cut-off time is 5 P.M EST. Depending size amounts ordered for the particular grind, normally the roasting is completed the next business day. In a perfect world, your order will ship the same day roasted but FedEx cut-off times have to be met, beans to have cooled enough to package, and orders completely filled.

Yes, but we are very competitive! All of our coffee offerings is super fresh and is of gourmet quality. Your coffee order is delivered to you as fast as humanly possible. The rewards program was started to give back to loyal customers who enjoy a great cup of coffee and to offer an even more competitive pricing structure.

5 calories per 8 oz serving

Less than 1 gram per 8oz serving

We provide you with secure servers such as e-Trust and Safe to Shop certificates to make certain that you have a safe shopping experience; be rest assured because your information will always remain confidential.

We offer 100% high-grown Arabic varietals from locations all over the world. Each gourmet coffee is inspected and certified according to specific standards of each region to be qualified as "gourmet coffee.

While others sell their coffee in 12oz or 14oz bags, all of our coffees are offered in an 8oz sampler size and a full 16oz size. Please remember to look for this if you ever shop for coffee anywhere else!

Not at this time

Not at this time, sorry.

We do not at this time, but hope to in the future.

We accept Paypal, MasterCard, Visa, American Express, and Discover (debit or credit cards). We do not accept CODs, Money Orders or Cash

At checkout, enter your friends name and shipping information in the "ship to" portion of the form.. You can also add a note in the comments field so that they can receive a personalized gift message from you when they receive the package. The message can be up to 210 characters and it will appear on the invoice.

It's really easy. At the bottom of every newsletter there's an unsubscribe link that will take you off the mailing list.