- How fresh is the coffee I am ordering?
- What happens after I place an order?
- Is your coffee the cheapest available on online?
- How many calories do your flavored coffees contain?
- How many carbs do your flavored coffee contain:
- How safe is it to order online?
We provide you with secure servers such as e-Trust and Safe to Shop certificates to make certain that you have a safe shopping experience; rest assured because your information will always remain confidential.
- Do you offer any shipping deals?
Yes. We offer $6.95 flat rate shipping on orders below $39.99; Your order is shipped for free on orders $40.00 and above.
- How long will it take to get my order?
Depending on your shipping address, it can take anywhere from 4 to 7 business days before you get your order. We use FedEx for all deliveries
- How can I track my order?
- Do you ship to other countries?
About Our Coffee
Is your coffee of gourmet quality?
How large are your coffee bags?
While many others sell their coffee in 12 oz or 14 oz bags, all of our coffees are offered in an 8 oz sampler size and a full 16 oz size. Please remember to look for this if you ever shop for coffee anywhere else!
Sample and Gifts
- Do you offer free samples?
Not at the moment.
- Do you offer a recurring subscription program?
We are scheduled to have one in place in the 1st quarter of 2020
Returns and Exchanges
What is One Great Coffee's exchange policy?
If you are not satisfied with your purchase, simply contact us within 15 days of receiving the item, and ship back at least 80% of the opened product to us to receive a refund less the shipping and handling charges incurred.
*Jamaica Blue Mountain Estate or Hawaii Kona Estate coffees may be subject to a 15% restocking fee at the time of return; this is determined on a case by case basis.
Are shipping costs refundable?
Shipping is seen as part of the transaction and not part of the product; for this reason, shipping costs are non-refundable. However, if a product is damaged or defective, we will refund the original shipping charge and send you a new
- What are your payment options?
We accept Paypal, MasterCard, Visa, American Express, and Discover (debit or credit cards). We do not accept CODs, Money Orders or Cash