Customer Satisfaction

Here at One Great Coffee, we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact us.

FAQ-Loyalty Rewards

Here are just a few of the reasons to join.
*No cost to join
*Prices not available to the general public
*100 Free "Brew Bucks" rewards given for signing up
*Brew Bucks used the same as cash
*Rewards consist of dollar discounts, percentage discounts, free shipping and more!
*Free sign-up brew bucks are available to use on your 1st order.
*Multiple ways to earn rewards points thru social media, product reviews. Free loyalty brew bucks given for your birthday! You can also earn free brew bucks for reviews,

We have have tried to make it as simple as possible! Please feel free to contact us if you have any questions.

No! Brew Bucks are earned from each and every purchase and deposited in your account. Brew Bucks available to use once joining loyalty rewards.

Once you are logged in, look at the top right of your screen. Your points balance will be here. If not you are not logged in and you will see a Rewards Login link

No, simply look for the rewards button on the bottom right on any page at onegreatcoffee.com.

After clicking the link, a pop-up window will appear on the right hand of your screen. Click the Join Now button. If you are ready to join now, Click Here

Sorry, buy no. Rewards are handled in shopping carts as coupons. Only one coupon is allowed per transaction.

Example: if you have a coupon for Buy one, Get one...you are only allowed to use either the coupon for the Buy One, Get One offer or an rewards coupon...not both

Yes we do! As a reminder, 100 free brew bucks will be deposited into your account, once you join. Click Here for current list of rewards.

Yes we do! Click Here

No problem, claim the reward you want. When you are ready to make a purchase, activate the reward. It does not matter if the reward is still listed or not. Once you claim your reward, it is yours.

You earn $1 from each purchase made on One Great Coffee

No Problem! You will be reminded and asked if you would like to use the rewards on this purchase. Reasons for not using the rewards would be for saving them up for a bigger reward or you may be buying something for someone else and you want to bank the brew bucks!

YES!

Not yet but we are working on it.

FAQ-Shipping Policy

Yes. We offer $5.95 flat rate shipping on orders below $74.99;

Bulk orders $75.00 and above, Ship Free!

**COMING SOON!!**

VIP Loyalty Memberships

Not a Loyalty Member?

Join For Free Today!


Shipping is seen as part of the transaction and not part of the product; for this reason, shipping costs are non-refundable. However, if a product is damaged or defective, we will refund the original shipping charge and send you a new replacement.

We provide tracking numbers as well as delivery confirmation on all orders, and after your order ships, you will receive an email with your tracking number.

Sorry, but we do not.

One Great Coffee ships to USA destinations only excluding Alaska, Hawaii and Puerto Rico

Depending on your shipping address, it can take anywhere from 4 to 7 business days before you get your order. We use FedEx for all deliveries
.

FAQ-Returns and Exchanges

Contact us 1st. Due to Covid-19 each return is handled on a case by case basis for everyone's safety.

If you are not satisfied with your purchase, simply contact us within 15 days of receiving the item, and ship back at least 80% of the opened product to us to receive a refund less the shipping and handling charges incurred.

*Jamaica Blue Mountain Estate or Hawaii Kona Estate coffees may be subject to a 15% restocking fee at the time of return; this is determined on a case by case basis.

**Each return or exchange requests is on a case by case basis due to Covid-19 returns.

Common FAQ

Here at One Great Coffee, we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact our customer service team who will do their best to provide you with the answers for your concerns.

Yes! Click Here

Complete details regarding our rewards program can be found here

We do not pre-roast any of our coffees! Each and every order received is roasted the day the order is placed by the customer.

Yes, Click Here

Our shopping cart is not able to allow more than one coupon per transaction to be used. This is industry standard.

Loyalty rewards are coupons. The shopping cart only allows one coupon per transaction. This is industry standard.

Loyalty rewards are coupons. The shopping cart only allows one coupon per transaction. This is industry standard.

Once we receive your order, we place it with the other orders received with the same grind order as yours. Daily cut-off time is 5 P.M EST. Depending size amounts ordered for the particular grind, normally the roasting is completed the next business day. In a perfect world, your order will ship the same day roasted but FedEx cut-off times have to be met, beans to have cooled enough to package, and orders completely filled.

Yes, but we are very competitive! All of our coffee offerings is super fresh and is of gourmet quality. Your coffee order is delivered to you as fast as humanly possible. The rewards program was started to give back to loyal customers who enjoy a great cup of coffee and to offer an even more competitive pricing structure.

5 calories per 8 oz serving

Less than 1 gram per 8oz serving

We provide you with secure servers such as e-Trust and Safe to Shop certificates to make certain that you have a safe shopping experience; be rest assured because your information will always remain confidential.

We offer 100% high-grown Arabic varietals from locations all over the world. Each gourmet coffee is inspected and certified according to specific standards of each region to be qualified as "gourmet coffee.

While others sell their coffee in 12oz or 14oz bags, all of our coffees are offered in an 8oz sampler size and a full 16oz size. Please remember to look for this if you ever shop for coffee anywhere else!

Not at this time

Not at this time, sorry.

We do not at this time, but hope to in the future.

We accept Paypal, MasterCard, Visa, American Express, and Discover (debit or credit cards). We do not accept CODs, Money Orders or Cash

At checkout, enter your friends name and shipping information in the "ship to" portion of the form.. You can also add a note in the comments field so that they can receive a personalized gift message from you when they receive the package. The message can be up to 210 characters and it will appear on the invoice.

It's really easy. At the bottom of every newsletter there's an unsubscribe link that will take you off the mailing list.