FAQ - Loyalty Rewards
Here are just a few of the MANY reasons to join:
*No cost to join!
*Rewards as low as 25 Brew Bucks!
*New Vip Program!
*Prices not available to the general public
*100 Free "Brew Bucks" rewards given for signing up
*Brew Bucks used the same as cash
*Rewards consist of dollar discounts, percentage discounts, free shipping and more!
*Free sign-up brew bucks are available to use on your 1st order.
*Multiple ways to earn rewards points thru social media, product reviews. Free loyalty brew bucks given for your birthday! You can also earn free brew bucks for reviews,
Yes! Bronze, Silver, Gold & Platinum. Each tier advancement comes with its own set of rewards and perks! Only rewards members have access to rewards. Click Here for additional information.
Place the reward code in the box provided on the checkout page. if the code is applicable to what is on the cart than the code will be applied. If there is another discount being used, the discount with the highest will be used, leaving the other discount available to use at a future date if it is still a valid code.
Everyone who signs up is automatically placed in the Bronze tier. Purchases exceeding $200 will automate placement in the next tier. Once a tier is entered into, you will remain in that tier, including the final Platinum tier. Only rewards members have access to rewards.
You earn $1 in Brew Bucks from each purchase made at One Great Coffee. Platinum members earn $2 in Brew Bucks from each purchase!
Higher the Tier, Greater the Rewards!
-VIP only savings coupons or free shipping coupons
-Private VIP only specials
-Additional Bonus Brew bucks deposited into your account
-Platinum members receive 2x Brew Bucks for every dollar spent!
Place the reward code in the box provided on the checkout page. if the code is applicable to what is on the cart than the code will be applied. If there is another discount being used, the discount with the highest will be used, leaving the other discount available to use at a future date if it is still a valid code.
Simply by logging into the website, you will be made aware of rewards only pricing and promotions!
Absolutely! Interest free installments are available for purchases $50.00 and over. Choose this option in during the checkout process.
Yes we do! Click Here for Available VIP Rewards
No! Brew Bucks are earned from each and every purchase and deposited in your account. Brew Bucks available to use once joining loyalty rewards.
No problem, claim the reward you want. When you are ready to make a purchase, activate the reward. It does not matter if the reward is still listed or not. Once you claim your reward, it is yours.
Once you are logged in, look at the top right of your screen. Your points balance will be here. If not you are not logged in and you will see a Rewards Login link
No, simply look for the rewards button on the bottom right on any page at onegreatcoffee.com.
After clicking the link, a pop-up window will appear on the right hand of your screen. Click the Join Now button. If you are ready to join now, Click Here
Yes we do! As a reminder, 100 free brew bucks will be deposited into your account, once you join. Click Here for current list of rewards.
Yes we do! Click Here
No Problem! You will be reminded and asked if you would like to use the rewards on this purchase. Reasons for not using the rewards would be for saving them up for a bigger reward or you may be buying something for someone else and you want to bank the brew bucks!
YES! Rewards members earn $10 on each referral.
Sorry, but no. Rewards are handled in shopping carts as coupons. Only one coupon is allowed per transaction.
Example: if you have a coupon for Buy one, Get one...you are only allowed to use either the coupon for the Buy One, Get One offer or an rewards coupon...not both
FAQ-Returns and Exchanges
Contact us 1st. Due to Covid-19 each return is handled on a case by case basis for everyone's safety.
If you are not satisfied with your purchase, simply contact us within 15 days of receiving the item, and ship back at least 80% of the opened product to us to receive a refund less the shipping and handling charges incurred.
*Jamaica Blue Mountain Estate or Hawaii Kona Estate coffees may be subject to a 15% restocking fee at the time of return; this is determined on a case by case basis.
**Each return or exchange requests is on a case by case basis due to Covid-19 returns.
Common FAQ
Here at One Great Coffee, we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact our customer service team who will do their best to provide you with the answers for your concerns.
We do not pre-roast any of our coffees! Each and every order received is roasted the day the order is placed by the customer.
Yes! Click Here
Complete details regarding our rewards program can be found here
Yes, Click Here
Absolutely! Simply add your loyalty rewards code in the discount box.
Reward Members: Click Here for Rewards Code Placement
Am I allowed to use more than one loyalty award in a single transaction?
Once we receive your order, we place it with the other orders received with the same grind order as yours. Daily cut-off time is 5 P.M EST. Depending size amounts ordered for the particular grind, normally the roasting is completed the next business day. In a perfect world, your order will ship the same day roasted but FedEx cut-off times have to be met, beans to have cooled enough to package, and orders completely filled.
Yes, but we are very competitive! All of our coffee offerings is super fresh and is of gourmet quality. Your coffee order is delivered to you as fast as humanly possible. The rewards program was started to give back to loyal customers who enjoy a great cup of coffee and to offer an even more competitive pricing structure.
5 calories per 8 oz serving
Less than 1 gram per 8oz serving
We provide you with secure servers such as e-Trust and Safe to Shop certificates to make certain that you have a safe shopping experience; be rest assured because your information will always remain confidential.
We offer 100% high-grown Arabic varietals from locations all over the world. Each gourmet coffee is inspected and certified according to specific standards of each region to be qualified as "gourmet coffee.
While others sell their coffee in 12oz or 14oz bags, all of our coffees are offered in an 8oz sampler size and a full 16oz size. Please remember to look for this if you ever shop for coffee anywhere else!
Not at this time. But we do offer an 8oz sampler size.
Not at this time, sorry.
We are hoping to start a subscription service in the first quarter of 2023!
We accept Paypal, MasterCard, Visa, American Express, and Discover (debit or credit cards). We do not accept CODs, Money Orders or Cash
At checkout, enter your friends name and shipping information in the "ship to" portion of the form.. You can also add a note in the comments field so that they can receive a personalized gift message from you when they receive the package. The message can be up to 210 characters and it will appear on the invoice.
Click on Unsubscribe button located at the bottom of each email.