🚀 FAQ

One Great Coffee - Common FAQ Questions

At One Great Coffee, your satisfaction is our top priority. We’ve compiled this list of popular questions to provide clarity and ensure you have everything you need for an exceptional coffee experience. If you don’t find what you’re looking for, feel free to contact us – we’re here to help!

🚀 Coffee Freshness & Quality

Freshly Roasted to Order ☕🔥

At One Great Coffee, every batch is roasted fresh to order—never pre-roasted or sitting on shelves. Your coffee is roasted the same day it ships, ensuring maximum freshness, bold flavor, and a full-bodied experience in every cup. 🚀

Ethically Sourced, Exceptionally Crafted 🌱☕

Yes! We carefully source our beans from sustainable farms that prioritize quality, fair trade practices, and environmental responsibility. Every sip supports responsible sourcing while delivering an exceptional, gourmet coffee experience. 🌍✨

Grind Options for Every Brew ☕✨

Choose the perfect grind for your preferred brewing method:

Whole Bean – Grind fresh for maximum flavor.
French Press – Coarse grind for a bold, full-bodied cup.
Espresso – Fine grind for rich, concentrated shots.
Drip Grind – Medium grind for classic coffee makers.

💡 Select your grind at checkout for the perfect brew every time! 🚀

Sugar-Free & Guilt-Free Flavor ☕✨

No Sugar, No Carbs—Just Bold Flavor!

All our flavored coffees are 100% sugar-free and carb-free, making them the perfect choice for those watching their intake—without sacrificing rich, indulgent taste! 🚀

Our coffee is roasted fresh to order, ensuring exceptional flavor and full caffeine potency in every cup. Whether you need a morning boost or a mellow evening decaf, we have the perfect option for you!

💡 Have questions about a specific roast or blend? Contact us here! We're happy to help! 🚀

Alcohol-Free, Flavor-Full ☕✨

No alcohol—just incredible taste!

While some of our coffees have names inspired by popular alcohol flavors (like Salted Caramel Bourbon), they contain zero alcohol—just rich, indulgent flavor in every sip! 🚀

Compatible with Most K-Cup Brewers! ☕✨

Works with most K-Cup coffee brewers, including Keurig 2.0 machines. 🚀

Exceptional Quality, From Farm to Cup ☕✨

We proudly offer 100% high-grown Arabica coffee, sourced from the world’s premier coffee-growing regions. Each bean is hand-selected and meticulously inspected to meet the highest standards of its origin.

To earn the title of "gourmet coffee," every batch undergoes rigorous certification, ensuring a rich, full-bodied flavor and exquisite aroma in every cup.

From the moment it’s cultivated to the final brew, our coffee reflects the artistry, dedication, and passion that define true gourmet excellence. 🚀

Coffee Bag Sizes & Options ☕📏

We offer our freshly roasted coffee in a variety of sizes to suit every coffee lover’s needs:

0.5 lb (8 oz) Bag – Perfect for sampling new flavors or occasional coffee drinkers.
1 lb (16 oz) Bag – Our most popular size, ideal for daily coffee lovers.
5 lb (80 oz) Bag – Best value for frequent brewers, offices, or serious coffee enthusiasts.

💡 Tip: Our 5 lb bags provide the most savings per ounce—perfect for stocking up on your favorites!

Each batch is roasted fresh to order and packaged for optimal freshness, ensuring every sip is smooth and flavorful. 🚀

Guilt-Free Indulgence, Anytime! ☕✨

Enjoy your coffee without the guilt! Each 8oz serving of our coffee contains:
Just 5 calories or less
1 carb or less

Our decaf options are just as light, offering the same rich, gourmet flavor without the caffeine—perfect for evening enjoyment or whenever you want to savor the taste without disrupting your rest.

Whether you prefer regular or decaf, you can indulge in exceptional coffee anytime the mood strikes!

Try New Flavors with Our 8oz Sampler Size! ☕✨

While we don’t offer free samples at this time, our 8oz sampler size is the perfect way to explore new flavors without committing to a larger bag.

These smaller bags are ideal for:
Trying different roasts to find your favorites.
Enjoying variety without a big commitment.
Gifting to fellow coffee lovers who appreciate gourmet quality.

💡 Plus, our flat-rate shipping helps keep costs down, making it easier than ever to sample and discover your next favorite brew.

Whether you're new to One Great Coffee or just love switching up your brews, the 8oz size lets you experience our freshly roasted, high-quality coffee—one cup at a time. 🚀

Caffeine Content Guide ☕⚡

Understanding caffeine levels helps you choose the best coffee for your lifestyle. Here’s a quick breakdown:

Regular Coffee – An 8 oz cup contains 80-120 mg of caffeine, depending on the roast level, brew method, and coffee-to-water ratio.

Decaf Coffee – Not completely caffeine-free! An 8 oz cup has 2-5 mg of caffeine, perfect for those wanting a smooth, mellow cup without the jitters.

Light vs. Dark RoastsLight roasts often have slightly more caffeine than dark roasts, as longer roasting reduces caffeine content slightly.

Espresso – A single shot has about 63 mg of caffeine but is more concentrated due to its small serving size.

Specialty Coffees (Lattes, Cappuccinos, etc.) – The caffeine content depends on the number of espresso shots used—typically 1-2 shots per drink.

Better Coffee, Better Planet 🌱☕

At One Great Coffee, we believe great coffee should taste amazing, support communities, and protect the planet. Here’s how we prioritize sustainability and responsible sourcing:

Ethically Sourced Beans – We partner with trusted suppliers who ensure fair wages, ethical treatment, and safe working conditions for coffee farmers.

Sustainable Farming Practices – Many of our beans come from farms using shade-grown cultivation, natural pest management, and eco-friendly methods to protect ecosystems.

Fresh-to-Order Roasting – By roasting only when you order, we minimize waste and reduce the environmental impact of overproduction.

Minimal Packaging Waste – Our packaging is designed to preserve freshness while reducing unnecessary materials, balancing quality and sustainability.

Supporting Coffee Communities – Whenever possible, we source from farms and cooperatives that reinvest in education, healthcare, and infrastructure to improve farmers' lives.

With every sip, you’re choosing coffee that supports people, protects the planet, and delivers the freshest, most flavorful experience. 💚🌎 A better cup starts here! 🚀

Brew the Perfect Cup ☕✨

A great cup of coffee starts with the right brewing technique. Follow these tips to unlock the rich, fresh flavors of our gourmet coffee:

Start with Fresh, Quality Coffee – Use freshly roasted coffee (like ours!) and grind your beans just before brewing for the best taste.

Water Matters – Use filtered or spring water to avoid off-flavors from tap water. The ideal brewing temperature is 195°F to 205°F—just below boiling.

Get the Right Ratio – Use a coffee-to-water ratio of 1:15 to 1:18 (about 1-2 tablespoons of coffee per 6 oz of water) to match your preferred strength.

Best Brewing Methods

French Press: Full-bodied, rich, and smooth—perfect for deep flavors.
Drip Coffee Maker: A classic go-to for convenience and consistency.
Pour Over: Enhances clarity and brings out delicate tasting notes.
Espresso: Intense and bold for those who love a concentrated kick.

Keep It Clean – Regularly clean your coffee maker, grinder, and tools to prevent buildup that can affect flavor.

Experiment & EnjoyAdjust grind sizes, brewing times, and coffee-to-water ratios to find your perfect cup—your taste, your way!

With these tips, you’ll unlock the full potential of every brew, delivering the fresh, gourmet coffee experience you deserve! 🚀

Allergen Information & Transparency 🚨☕

While we take every precaution to prevent cross-contact, we cannot guarantee a 100% allergen-free environment.

Most of our flavored coffees are 99.99% allergen-free, but some flavorings may contain traces of nuts or dairy.
Flavored and non-flavored coffees are processed separately, but a small chance of cross-contact remains.

🔍 Honesty is key: While we have never had any reported issues, we cannot guarantee with absolute certainty that your coffee will be completely free of nut or dairy traces.

💡 If you have severe allergies, please consider this before making a purchase. Your safety is our priority! 🚀

Decaf & Regular Coffee Options ☕✨

Yes! We offer a wide selection of decaffeinated coffees alongside our regular gourmet blends.

Flavored Coffees – Available in both regular and decaf, with grind choices including Ground, Whole Bean, Espresso, and French Press.
Non-Flavored Gourmet Coffees – A diverse selection of single-origin, blends, and specialty roasts in the same grind options.

💡 To see what’s available, check each product listing for decaffeinated and non-flavored coffee options. Whether you prefer bold, smooth, or indulgent flavors, we have the perfect cup for you! 🚀

📦 Ordering, Shipping & Delivery

Fast & Fresh Shipping 🚚☕

Most orders are roasted, packed, and shipped within 1–2 business days to ensure maximum freshness.

Delivery typically takes 3–6 business days, depending on your location.

💡 Freshly roasted to order—never sitting on a shelf! 🚀

🚚 Free Shipping on Orders $49+!

Yes! We offer FREE FedEx shipping on all orders over $49.

Orders under $49? Enjoy a flat-rate shipping fee of $8.95 for affordable, reliable delivery.

💡 Freshly roasted coffee, shipped fast & hassle-free! 🚀

Flexible Payment Options for Your Convenience 💳✨

Enjoy premium coffee now, pay over time! We proudly offer payment plans for higher-value orders, making it easy to indulge without the upfront cost. Payment plan eligibility is automatically calculated based on your cart total at checkout.

We accept a variety of secure payment methods, including:
PayPal
MasterCard, Visa, American Express, Discover (debit & credit)

📌 Please note: We do not accept CODs, Money Orders, or Cash at this time.

Our goal is to provide flexible, secure, and hassle-free payment options—so you can shop with confidence! 🚀

Track Your Order in Real Time! 🚚📦

Absolutely! Once your order ships, you'll receive a FedEx tracking number to monitor your delivery every step of the way.

💡 Freshly roasted, carefully packed, and on its way to you! 🚀

Friday Orders & Priority Processing 🚚☕

Depending on our roasting schedule, some Friday orders may not ship the same day. If that happens, they will receive priority processing on the next business day (Monday).

💡 Rest assured, your coffee is always roasted fresh and shipped as soon as possible! 🚀

Freshly Roasted & On Its Way! 🚚☕

Your coffee is roasted fresh to order, then carefully packed and shipped for maximum freshness.

You’ll receive an email with a tracking number once your order ships.

💡 Fresh coffee, delivered straight to your door! 🚀

Gifting Made Simple! 🎁

Surprise a coffee lover with a fresh, gourmet gift! At checkout, enter your recipient’s name and shipping details in the "Ship To" section.

Want to add a personal touch? Include a custom gift message (up to 210 characters) in the comments field, and we’ll print it on the packing slip—without pricing details.

While we don’t offer personalized gift wrapping, we focus on what matters most—roasting and shipping the freshest, highest-quality Arabica coffee.

A thoughtful, delicious gift for any occasion!

Not at this time.

☕ Coffee Storage, Brewing & Caffeine Info

Keep Your Coffee Fresh ☕✨

For optimal freshness, store your coffee in:

An airtight container to lock in flavor
A cool, dark place away from heat and light

Avoid refrigeration or freezing—moisture can affect the taste.

💡 Proper storage ensures every cup stays rich and flavorful! 🚀

Brew It Your Way ☕✨

Our coffee is crafted for versatility—perfect for any brewing method!

French Press – Bold & full-bodied
Drip Coffee – Smooth & balanced
Espresso – Rich & concentrated
Pour Over – Clean & flavorful

💡 No matter how you brew, our high-quality beans deliver a smooth, gourmet experience! 🚀

Caffeine Levels to Match Your Preference ☕⚡

Caffeine levels vary by product:

Regular Coffees – Naturally high in caffeine for a bold energy boost.
Decaf Options – A lower-caffeine experience without sacrificing rich flavor.

💡 Check each product listing for specific caffeine details! 🚀

Decaf Without Compromise ☕🌿

Our decaf coffees are 99.9% caffeine-free, using a safe, natural decaffeination process that preserves flavor without chemicals.

Same rich, gourmet taste—without the caffeine! 🚀

🎁 Rewards, Subscriptions & Gifting

Earn Rewards with Every Sip! 🎁☕

Yes! Our free rewards program gives you exclusive discounts, hidden sales, and automatic savings based on your purchase history.

The more you shop, the more you save!
No points to track—just automatic rewards!
Access to exclusive member-only perks

💡 Learn more about our rewards program here! 🚀

Never Run Out of Fresh Coffee! ☕📦

Yes! Our subscription program lets you set your favorite coffee to be delivered on your schedule—so you never run out.

Flexible & easy to modify
Pause or cancel anytime—no commitments
Freshly roasted coffee, delivered your way

💡 Learn more about subscriptions here! 🚀

Manage Your Subscription with Ease ☕📦

Log in to your account to modify, pause, skip, or cancel your subscription anytime—hassle-free, no obligations! 🚀

💡 Stay in control and enjoy fresh coffee on your terms!

Give the Gift of Great Coffee! 🎁☕

Yes! Our digital gift cards are the perfect gift for any coffee lover.

Available in multiple denominations
Can be used on any product in our store
Instant, hassle-free gifting—no shipping required!

🎉 Purchase a gift card here! 🚀

Gourmet Coffee, Perfect for Gifting! 🎁☕

While we don’t offer gift wrapping at this time, our freshly roasted coffees make the perfect gift for any occasion! 🎉

💡 Pair it with a digital gift card for an effortless, thoughtful present! 🚀

📩 Customer Support & Policies

We believe in real human support—no call centers! You can reach us via:

Need to Modify Your Order? 🚀

We process orders quickly, but if you need to make a change, please contact us ASAP!

📌 Once an order is in production, modifications may not be possible.

💡 Reach out right away, and we’ll do our best to assist! ☕✨

Manage Your Preferences 📩

We’ll be sad to see you go! 😔 If you’d like to unsubscribe, simply click the link at the bottom of any email we send.

💡 You can always resubscribe anytime to stay updated on exclusive offers and fresh brews! ☕🚀

🛒 Bulk & Wholesale Orders

Yes! Our 5lb bags offer great value, and we also provide special pricing for bulk orders. Contact us for details!

Yes! We offer wholesale coffee pricing for cafés, restaurants, and businesses. Contact us for partnership opportunities.