Members FAQ Page
How Pricing Works
At One Great Coffee, your pricing is automatic and based on your purchase history. The more you order over time, the better your pricing becomes. No points to track, no codes to remember, no membership fees.
- Automatic pricing: Sign in to see your best price on every product
- All purchases count: Your pricing improves as your purchase history grows
- Exclusive offers: Account holders occasionally receive special offers via email
- No hassle: Everything is managed automatically through your account
| Is there a fee to create an account? | No. Creating an account and accessing your pricing is completely free. |
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| How does automatic pricing work? | Simply sign in or create an account when you shop. Your pricing is based on your total purchase history—the more you order over time, the better your pricing becomes. No points to track. |
| What are the benefits of having an account? | Account holders receive automatic pricing based on purchase history, plus exclusive access to special offers. From time to time, we send select customers special offers via email—some include codes, while others are applied automatically when you're signed in. These offers aren't advertised publicly and are only available to account holders who are subscribed to our emails. |
| Will I see different pricing than other customers? | Yes. When you're signed in, you'll see pricing based on your purchase history. New customers see standard pricing. Customers with purchase history see improved pricing automatically. |
| How do I see my pricing? | Sign in to your account and browse products. Your pricing is displayed automatically on every product page. If you're not signed in, you'll see standard pricing. |
| Do I need to enter codes or activate anything? | In most cases, no. Your pricing is applied automatically when you sign in. Occasionally, we may send special promotional codes via email for specific offers, but these are rare and always optional. |
| Who is eligible for automatic pricing? | Anyone with an account. Create an account to start building your purchase history and accessing better pricing over time. |
| Are there geographic restrictions? | Automatic pricing is available to all U.S. customers with accounts. |
| What determines my pricing? | Your pricing is based on your total purchase amount over time. The more you order, the better your pricing becomes. |
| Does my pricing ever expire or reset? | No. Once your pricing improves based on purchase history, it stays at that level. |
| How do subscription prices work? | Subscribers automatically receive the best pricing tier on all orders. Subscription pricing is applied automatically when you subscribe. |
| Can I combine automatic pricing with other offers? | Yes. Your account pricing is applied automatically and works with all purchases, including special offers when available. |
| Do you send exclusive offers to account holders? | Yes. From time to time, we send special offers to select customers via email. Some offers include codes you can apply at checkout, while others are applied automatically when you're signed in. These offers are only available to account holders and aren't advertised publicly. Make sure you're subscribed to our emails to receive these exclusive opportunities. |
| How do I make sure I receive exclusive offers? | Create an account and stay subscribed to our emails. Special offers are sent exclusively via email and are not advertised on our website or social media. |
| How do I check my current pricing level? | Your pricing is reflected on every product when you're signed in. You'll see your best available price automatically. |
| What information do you collect? | We only collect standard account information needed to process orders and maintain your purchase history. No additional data is required for automatic pricing. |
| How will I know if my pricing changes? | We'll notify you by email if there are updates to our pricing system. Your account always shows your current best pricing. |
| Can I opt out of automatic pricing? | You can shop without signing in to see standard pricing. When signed in, your best pricing is always applied automatically. |
| Who do I contact for help? | Contact us at mike@onegreatcoffee.com or text 409.718.5458 if you have questions about your account or pricing. |
| What happened to the old rewards program? | We've replaced our previous points-based system with automatic pricing. If you had unused points, they've been converted to account credit. Check your account or contact us at mike@onegreatcoffee.com to verify your credit balance. |
We created automatic pricing to make ordering coffee simple and rewarding. No points to track, no codes to remember—just sign in and get your best price on every order. And from time to time, we send exclusive offers to select customers as our way of saying thank you. This is how we thank customers who support our family business. Mike & Donna Sattler
