Loyalty FAQ Page
Welcome to the One Great Coffee Loyalty FAQ
As a family-owned business, we’re devoted to making every customer feel like part of our coffee family. Our program is built for real people—no points, no hassle. Enjoy top-tier discounts, surprise gifts, early access to new flavors, and rewards that grow with every purchase. All you have to do is log in when you shop!
- Simple, automatic perks: No points to track—just rewards you can use instantly.
- All purchases count: Every order brings you closer to even greater savings and exclusive gifts.
- Small business heart, big rewards: You get the personal service only a family-run business can deliver.
Are there any fees to join? |
No. Joining and enjoying perks is completely free. |
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How do I earn or redeem perks? |
No points to track! Simply log in or register each time you shop. Rewards and pricing are based on your past purchases—the more you buy, the better your deals. No points to keep up with! |
Are there membership levels or tiers? |
New tiered rewards are coming soon! For now, all registered members get our best discounts. When tiers launch, everyone already registered will be grandfathered into the top tier. |
How do Mix & Match discounts work? |
You choose your sale items—any mix counts toward your discount, unless otherwise stated. |
Who can join? |
Everyone is eligible—no restrictions, just great coffee perks. |
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Are there geographic restrictions?
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Yes—currently, perks are available to customers in the USA only. |
Is there a point system? |
No points! Discounts and rewards are based on your total purchase amount—easy, automatic, and stress-free. |
What qualifies me for rewards—amount spent, frequency, or products? |
Rewards and discounts are based on your total purchase amount—the more you shop, the more you save! |
Do rewards expire? |
No expirations. Once you reach a reward level, you keep it! |
How do I use my perks or discounts? |
It’s automatic! Just log in when you shop. Discounts and rewards are applied—no codes, no hoops. |
Can rewards be combined with other promotions? |
Yes! All purchases—including Mix & Match—count toward your rewards level. |
How do I check my rewards or tier status? |
When new tiers launch, you’ll be able to check your status in your account. Until then, all registered members get our best perks! |
What data do you collect for the program? |
None—your privacy is respected, and no extra data is collected. |
How will I be notified of program changes? |
We’ll keep you updated by email—make sure you’re subscribed! |
How do I opt out of the program? |
No action needed—rewards are applied automatically when you shop. |
Who do I contact for help? |
Contact Us if you have any questions or need support. |
What happened to the old rewards program? |
We’ve replaced the old points system with a simpler, more rewarding program. If you think you had a large point balance, contact us with your info—we’ll credit you based on past purchases. Example: $200 in old purchases = $2 in credit. Now, discounts and free items come faster and more automatically—just log in to see your best deals! |
We created our Loyalty Perks program to make every coffee lover feel valued and rewarded—with zero hassle and no fine print. All you need to do is log in. This is our way of giving back and sharing our family’s passion for great coffee. You're not just a customer—you’re part of our coffee community.
Mike & Donna Sattler
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