Subscriptions-FAQ
Coffee Subscriptions
Get fresh-roasted coffee delivered on your schedule. No reordering. No running out. Just great coffee, automatically.
How It Works
-
Choose your coffee
Browse our collection and find the coffees you love. -
Select "Subscribe"
Click the Subscribe button on any product page. -
Pick your delivery frequency
Choose how often you want deliveries: every 2, 4, 6, 8, 10, or 12 weeks. -
Set your subscription length
Select 1, 2, 3, 4, 5, or 6 months. Longer subscriptions lock in your best pricing. -
Add more coffees (optional)
Want multiple coffees delivered regularly? Subscribe to each one individually.
Subscribers get:
- Your best pricing, automatically applied
- Fresh coffee roasted to order before each delivery
- Free shipping on all subscription orders
- Flexible management—pause, skip, or cancel anytime
Subscription Management
You control your subscription through your account dashboard. Pause deliveries when you travel, skip a delivery if you're stocked up, or cancel anytime—no fees, no hassle.
Send as a gift: Subscriptions make excellent gifts. Select the gift option during checkout and we'll handle the rest.
Frequently Asked Questions
| Question | Answer |
|---|---|
| How does subscription pricing work? | Subscribers automatically receive your best pricing on every order. No codes needed. |
| When am I billed? | You're billed when each subscription order is processed and shipped. |
| What payment methods do you accept? | Credit cards, debit cards, PayPal, and Shop Pay. |
| Is there a minimum commitment? | No. You can pause or cancel your subscription anytime. |
| How do I change my subscription? | Log in to your account and access your subscription dashboard. You can modify delivery frequency, skip orders, or change coffee selections. |
| Can I pause my subscription? | Yes. Pause from your subscription dashboard or contact us at mike@onegreatcoffee.com. |
| What if my payment fails? | We'll email you with instructions to update your payment information. Your subscription stays active while you update. |
| How do I update my payment method? | Update payment information in your account settings under "Billing." |
| How do I cancel my subscription? | Cancel anytime from your subscription dashboard, or email mike@onegreatcoffee.com. |
| Can I get a refund? | Subscriptions are billed as orders ship. If you need to cancel, contact us before your next order processes. |
| Will I know what's being sent? | Yes. You'll receive an email before each order ships with details and tracking information. |
| What if something arrives damaged? | Contact us immediately at mike@onegreatcoffee.com with photos. We'll send a replacement. |
| Is shipping included? | Yes. All subscription orders ship free via FedEx Ground. |
| How do I track my order? | You'll receive FedEx tracking information by email once your order ships. |
| Can I send a subscription as a gift? | Yes. Select "This is a gift" during checkout and provide the recipient's shipping information. |
| What if I move? | Update your shipping address in your account settings before your next order processes. |
| Do you ship internationally? | Subscriptions are available to U.S. addresses only (contiguous 48 states). |
| Can I mix subscription and one-time purchases? | Yes. You can add subscription and one-time items to the same cart. |
Questions?
If you need help with your subscription, contact us at mike@onegreatcoffee.com or text 409.718.5458.