Subscriptions-FAQ

Discover the Joy of Continuous Discovery!

Discover the Joy of Continuous Discovery!

Easy Steps to Subscribe:

  1. Pick How Long: Choose a subscription length - 1, 3, or 6 months. (Enjoy discounts with each option!)
  2. Find Your Favorites: Go to the item you like.
  3. Hit Subscribe: Click on the "Subscribe" button next to the price tag.
  4. Choose How Often: Select when you'd like deliveries.
  5. Do It Again: Repeat for any other items you want.

    Example: Want 2-3 coffee or tea packs every few months? Just subscribe to each one.

Gift an endless surprise! You can send subscriptions as presents, too.

Keep reading for a quick guide on subscriptions. Good news – you can add items without a subscription to your cart alongside your subscription orders.

Frequently Asked Questions:

Question Answer
What's a subscription service? A way to get regular deliveries (like monthly) of your favorite items without re-ordering every time.
How do I start a subscription? Choose a subscription plan on the product page and follow the steps to sign up.
Can I choose what's in my box? Absolutely! Pick your preferred items during setup.
When do I get billed? Depending on your plan, you'll be billed monthly, three months, or 6 months.
What payment options do you accept? We take credit/debit cards, PayPal, and more.
Is there a minimum time to subscribe? Nope, cancel whenever you want.
How can I change my subscription? Just go to your account on our site and look for the subscription options.
Can I pause my subscription? Yes, you can often do this through your account settings or by asking customer service.
What if my payment doesn't go through? We'll let you know by email and give you time to fix it before it affects your subscription.
How do I update my payment info? Easy, just change it in your account settings on our website.
How do I stop my subscription? You can cancel it through your dashboard or get in touch with customer support.
Can I get a refund on my subscription? Generally, no, but we'll consider special cases.
How will I know what's coming next? You'll get an email sneak peek of your next box, with a chance to tweak the items.
Can I set delivery days or times? While we'll try, we can't promise specific delivery times due to logistics.
Received something damaged? Contact customer service right away with photos and details for help.
Is shipping included? It depends. Check the subscription page for details.
How do I track my orders? We'll email you a tracking number and instructions once it ships.
Can I gift a subscription? Absolutely! Just pick the 'Gift' option and fill in the receiver's info.
What if I move houses? Update your address in your account to keep the boxes coming to the right place.
Can I get past boxes? It varies. Check our site or ask customer service.
Do you offer subscriptions internationally? Not at the moment.
Can I add more products to my subscription? Yes, depending on what's available, you can add products to your next delivery.

And yes, gifting a subscription is a fantastic idea!

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