Subscriptions-FAQ
Discover the Joy of Continuous Discovery!
Easy Steps to Subscribe:
- Pick How Long: Choose a subscription length - 1, 3, or 6 months. (Enjoy discounts with each option!)
- Find Your Favorites: Go to the item you like.
- Hit Subscribe: Click on the "Subscribe" button next to the price tag.
- Choose How Often: Select when you'd like deliveries.
-
Do It Again: Repeat for any other items you want.
Example: Want 2-3 coffee or tea packs every few months? Just subscribe to each one.
Gift an endless surprise! You can send subscriptions as presents, too.
Keep reading for a quick guide on subscriptions. Good news – you can add items without a subscription to your cart alongside your subscription orders.
Frequently Asked Questions:
| Question | Answer |
|---|---|
| What's a subscription service? | A way to get regular deliveries (like monthly) of your favorite items without re-ordering every time. |
| How do I start a subscription? | Choose a subscription plan on the product page and follow the steps to sign up. |
| Can I choose what's in my box? | Absolutely! Pick your preferred items during setup. |
| When do I get billed? | Depending on your plan, you'll be billed monthly, three months, or 6 months. |
| What payment options do you accept? | We take credit/debit cards, PayPal, and more. |
| Is there a minimum time to subscribe? | Nope, cancel whenever you want. |
| How can I change my subscription? | Just go to your account on our site and look for the subscription options. |
| Can I pause my subscription? | Yes, you can often do this through your account settings or by asking customer service. |
| What if my payment doesn't go through? | We'll let you know by email and give you time to fix it before it affects your subscription. |
| How do I update my payment info? | Easy, just change it in your account settings on our website. |
| How do I stop my subscription? | You can cancel it through your dashboard or get in touch with customer support. |
| Can I get a refund on my subscription? | Generally, no, but we'll consider special cases. |
| How will I know what's coming next? | You'll get an email sneak peek of your next box, with a chance to tweak the items. |
| Can I set delivery days or times? | While we'll try, we can't promise specific delivery times due to logistics. |
| Received something damaged? | Contact customer service right away with photos and details for help. |
| Is shipping included? | It depends. Check the subscription page for details. |
| How do I track my orders? | We'll email you a tracking number and instructions once it ships. |
| Can I gift a subscription? | Absolutely! Just pick the 'Gift' option and fill in the receiver's info. |
| What if I move houses? | Update your address in your account to keep the boxes coming to the right place. |
| Can I get past boxes? | It varies. Check our site or ask customer service. |
| Do you offer subscriptions internationally? | Not at the moment. |
| Can I add more products to my subscription? | Yes, depending on what's available, you can add products to your next delivery. |
And yes, gifting a subscription is a fantastic idea!
